If something goes wrong, we want to hear it early — and we commit to answering within one
working day.
1. How to reach us
- Email: marketing@holiwellnesstravel.com
- Phone / WhatsApp: +84 85 682 5886
2. Our process
- We acknowledge every complaint within 24 working hours.
- We provide a resolution plan within 3 working days.
- We aim to resolve within 7 working days. For complex cases we tell you the extended timeline
and keep you updated. - Anything that arises during your trip is handled immediately by our on-ground coordination team.
3. Unresolved disputes
Disputes not resolved by agreement are governed by your service agreement and the laws of Vietnam.
Health notice. Holi Wellness Travel is a travel and concierge facilitator, not a medical provider. We do not diagnose, treat, or guarantee any medical outcome. All medical care is delivered by licensed partner hospitals and clinics. Always consult a qualified doctor about your own condition.