Our service is delivered by arranging and coordinating the package confirmed in your agreement.
Here is what happens if plans change.
1. Service delivery
We deliver by arranging and coordinating the agreed travel and medical-appointment package as confirmed in your
booking agreement, and by supporting you from arrival to departure.
2. Changes and cancellation by you
- Cancellation 30 days or more before arrival: cancellation fee 10%; the remainder
of your deposit is refunded. - 15 to 29 days before arrival: cancellation fee 50%.
- Fewer than 7 days before arrival, or no-show: cancellation fee 100%.
- Non-refundable third-party costs — issued flight tickets, visa fees, hospital deposits and
pre-paid rooms — are charged at the supplier’s actual cost.
Where a partner hospital or supplier applies stricter terms to your specific booking, those terms are stated in
your quotation before you pay.
3. If Holi cancels
If we cancel for reasons attributable to us, you receive a full refund of amounts paid to Holi, or
a rebooking, with reasonable prior notice.
4. Refund processing
Refunds are processed within 7 to 15 working days of agreement, to the account the payment came
from, less any non-refundable third-party costs described above.
Health notice. Holi Wellness Travel is a travel and concierge facilitator, not a medical provider. We do not diagnose, treat, or guarantee any medical outcome. All medical care is delivered by licensed partner hospitals and clinics. Always consult a qualified doctor about your own condition.